Customer Support
Customer service platform with AI-powered ticket classification, automated responses, and intelligent bot-assisted support resolution.
AI ticket classification
Smart bot responses
Automated escalation
Pricing
S$25–150/agent/month
Category
Customer Support
Grant Eligibility
Core Benefit
AI-powered ticketing & support bots
Estimates are indicative only. EIS 400% deduction applies to qualifying AI expenditures capped at S$50,000 per YA. PSG funding is subject to approval.
| Feature | Zendesk (AI) | inFlow (iNextLabs) | Wati.io | Salesforce (Einstein AI) |
|---|---|---|---|---|
| Pricing | S$25–150/agent/month | S$200–800/month | S$50–200/month | S$35–300/user/month |
| PSG Approved | No | No | No | |
| EIS Eligible | ||||
| Core AI Benefit | AI-powered ticketing & support bots | AI-powered customer engagement & chatbots | AI WhatsApp automation for customer communication | Predictive lead scoring & customer insights |
| AI Features | 3 | 3 | 3 | 3 |
| View Details | Current | View → | View → | View → |
Zendesk's AI ticket classification routes issues to the right team instantly. The automated responses handle simple queries well. It's pricier but worth it for growing teams.
30 December 2025
Zendesk (AI) qualifies for the EIS 400% tax deduction. Claim up to S$50,000 in qualifying AI expenditures.