Customer Support
Enterprise CRM with Einstein AI providing predictive lead scoring, automated case routing, and AI-generated customer insights.
Predictive lead scoring
AI case routing
Automated customer insights
Pricing
S$35–300/user/month
Category
Customer Support
Grant Eligibility
Core Benefit
Predictive lead scoring & customer insights
Estimates are indicative only. EIS 400% deduction applies to qualifying AI expenditures capped at S$50,000 per YA. PSG funding is subject to approval.
| Feature | Salesforce (Einstein AI) | inFlow (iNextLabs) | Wati.io | Zendesk (AI) |
|---|---|---|---|---|
| Pricing | S$35–300/user/month | S$200–800/month | S$50–200/month | S$25–150/agent/month |
| PSG Approved | No | No | No | |
| EIS Eligible | ||||
| Core AI Benefit | Predictive lead scoring & customer insights | AI-powered customer engagement & chatbots | AI WhatsApp automation for customer communication | AI-powered ticketing & support bots |
| AI Features | 3 | 3 | 3 | 3 |
| View Details | Current | View → | View → | View → |
Einstein AI's predictive lead scoring helped our sales team focus on the right prospects. Customer insights are genuinely actionable. However, it requires significant setup and training.
11 February 2026
Salesforce (Einstein AI) qualifies for the EIS 400% tax deduction. Claim up to S$50,000 in qualifying AI expenditures.